Blue Ribbon Customer Service

Our Community & Fellow Workers are our Customers, too!

Who Should Attend?

Choose this highly meaningful program for your district's secretaries, clerks, receptionists and anyone who is a first responder to your clientele.

Why Should I Sponsor This Program?

Exceptional customer service costs nothing yet yields enormous dividends. With budget and staff cuts, fewer people are carrying greater workloads. It's vital to support your front line people with excellent training to counteract the stress and worry that your community may be experiencing. Stress can influence unreasonable demands and short fuses.

Prove to staff that they are so valued that you will provide communication and conflict resolution training to make their difficult jobs easier. It is a wise investment for these staff that set the tone of your campus or organization.

What Will They Learn?

They will learn how to handle a difficult person in a kind and sensitive manner by using "response-ability." They will also learn how to stop arguments and manipulations by rude customers or co-workers to demonstrate their professionalism.

They will leave knowing the best way to manage a complaint and still give great service by being aware of what they say and how they say it, so they can provide efficient and excellent service to EVERYONE!

Agenda

How Do Our Clientele Get to Us When We Have No Intention of Allowing It?
What Part of Our Body Do We Punish When We Forget Something or Allow Someone to Upset Us?
What Is Our Immediate Reaction to Stress? Our Spouse? Our Co-Workers?
How Will Knowing Our Reaction to Stress Change Our Life for the Better & Create Understanding for Our Customers, Co-Workers and Spouse?
What Is Blue Ribbon Customer Service?
What Are the Components of Blue Ribbon Customer Service?
Determine Your Communication Style!
The Best Way To Let A Customer Know That You Will Help
What Is the Best Way to Handle Complaints?
How Would You Convey Sensitive Information to Your Superior?
How Would You Convey Upsetting Information to A Customer?
How To Stop Arguments & Manipulation By Customers or Co-Workers
How To Organize for Success
What Simple Action Will Have You Feel Daily Accomplishment

How Long Do We Need for Training?

Optimally, we need a full day to allow modeling of the techniques and audience practice through role-play with other staff members. If you have a large campus that cannot accommodate the loss of these personnel for a full day, contact us to discuss a creative training scheduling so you are not stripped out of these valuable people.

What is my Investment Fee?

Contact our office (972-278-7773) for our reasonable rates.